This typically blended program with a 2-day workshop develops effective change & claim management practice aimed at avoiding costly legal disputes.

Course Overview

Lack of understanding of contractual obligations together with the “human factor” is consistently shown to be the primary causes of legal disputes on projects (Arcadis, 2018, 2019). The more project parties and complex the project, the greater the need for those involved to understand the contract, their roles in the project and how to work with the team. This course advances the capabilities of delegates to understand and act on their contractual obligations, their inherent risks and manage change and claims (money, time, loss of productivity) for improved project outcomes. Depending on the supply chain position of your company this will invariably involve pursuing contractual entitlement and recovery (money, time) against employers and/or defending claims from supply chain parties. But uniquely, the curriculum does not just cover the ‘hard’ knowledge factors but integrates project leadership elements in order to improve human interaction and relational effectiveness and avoid dispute.

Key topics focus on the management of major change & claims in the context of scope, risk, contract, time and project execution, the difference between change and claim, different legal forms of a claim and claim types – contract amendment, cost claims, extension of time, prolongation, loss of productivity. Project leadership elements focus on stakeholder management, healthy conflict and productive work relationships.

Who is this for?

  • Project professionals from contract
  • Project controls
  • Engineering
  • Legal as well as new and intermediate project managers

Program features

The program usually takes a blended format where – in order to use costly and precious face-to-face time effectively – basic principles and knowledge are delivered as online learning ahead of the in-person course.  The 2-day workshop is participative and pragmatic, using case study work, discussion and problem-solving to engage actively with the content. A number of tools and strategies are tested and offered for application in the workplace.


Public course (See events for available UK dates)

In-house course